Do you offer international shipping?

Currently, we only provide shipping within South Africa. We do not offer international shipping at this time.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery on our website.

What should I do if I receive a damaged product?

If your order arrives damaged, please contact our customer support within 48 hours of receiving the product. We will assist you in arranging a return or replacement.

Are there any additional charges apart from the product price?

The total amount you see during checkout includes the product price and applicable taxes. There are no hidden fees. Shipping charges may apply, and they will be clearly displayed before you finalize your purchase.

Can I cancel my order after placing it?

If you need to cancel your order, please contact us as soon as possible. If your order hasn’t been shipped yet, we will process the cancellation and issue a refund. Orders that have been shipped cannot be canceled.

What payment methods do you accept?

We accept various payment methods with PayFast and YOCO, including credit/debit cards (Visa, Mastercard), EFT (Electronic Funds Transfer), and instant EFT options like PayFast. You can choose the method that suits you best during the checkout process.

How do I change my account details or password?

You can update your account details and password by logging into your account on our website. Navigate to the “My Account” section to make the necessary changes.

What if I have a problem with my order after delivery?

If you encounter any issues with your order, such as missing items or defects, please reach out to our customer support within 7 days of receiving the order. We’ll work to resolve the issue promptly.

Can I return an item I purchased on sale?

Yes, you can return items purchased on sale, as long as they meet our return policy criteria. The same 14-day return window applies, and the item should be in its original condition. Please review our Returns & Refunds page for more details.